EXCHANGE AND RETURN POLICY

EXCHANGE AND RETURN POLICY - YOUR MIX SHOP

At Your Mix Shop, our priority is customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may request an exchange or return within 7 calendar days of receiving the product. To ensure a fair and efficient process, please follow the conditions below to complete an exchange or return:

Conditions for Exchange or Return

  1. Original Packaging: The product must be returned in its original packaging.

  2. Product Condition: The product must not show signs of use or wear and must be in perfect condition as received.

  3. Tags and Accessories: All original tags must be attached to the product, and all manuals and accessories that came with it must be returned.

Size Exchange Policy

Please note that we do not offer exchanges due to incorrect size selection. To help you choose the correct size, we provide detailed measurements in centimeters for all our products on the website.

IMPORTANT: The return will not be accepted if the above conditions are not met.

Procedure to Request an Exchange or Return

To request an exchange or return, follow these steps:

  1. Send an email to contact@yourmixshop.com with the following information:

  • Customer's full name

  • Order number

  • Email used for the purchase

  • Reason for exchange or return

Review and Confirmation of the Return

After receiving your request, we will review the condition of the returned product. If the return is approved, we will provide the address to which the product should be sent. Once the return is confirmed, we will proceed with the refund of the amount paid for the product and shipping.

Refund Methods

  1. Credit Card Reversal: The refund may appear within two billing cycles after the return is processed, depending on the payment gateway's processing time and the card issuer's policies.

Final Considerations

Our goal is to ensure that you have the best shopping experience with us. If you have any questions or need additional assistance, please do not hesitate to contact us via our support email.

Your Mix Shop
Email: contact@yourmixshop.com

This policy aims to ensure that the exchange or return process is fair, clear, and efficient for all our customers. Thank you for choosing Your Mix Shop!