SHIPPING POLICY

SHIPPING POLICY - YOUR MIX SHOP

Welcome to Your Mix Shop! Our priority is to ensure that you receive high-quality, authentic products imported directly from our international suppliers. To provide you with a smooth and worry-free shopping experience, we have outlined our shipping policy below.

Delivery Times

  • International Shipping: Our products are shipped directly from suppliers in Sweden, Hong Kong, Thailand, or China.

  • Processing Time: After payment confirmation, your order will be processed and dispatched within 5 business days.

  • Delivery Time: Delivery typically takes between 10 to 25 business days, depending on your location and the time of the year.

  • Possible Delays: While we make every effort to meet the estimated delivery times, delays may occur due to external factors such as strikes, high demand periods at postal services, or unforeseen circumstances. We ask for your understanding in such cases.

Guaranteed Delivery

  • Security & Tracking: All shipments are insured against loss and include a free tracking code. The tracking code will be sent via email as soon as the order is dispatched.

  • Delay Refund Guarantee: If your order is not delivered within a maximum of 70 business days after dispatch, we guarantee a full refund of the amount paid.

  • Multiple Shipments: For high-volume purchases, products may be shipped in separate packages from different suppliers. This is a normal procedure, and all packages will be delivered as promised.

Important Delivery Information

  • Correct Address: Please carefully verify and provide a complete and accurate delivery address. We are not responsible for delays or returns caused by incorrect or incomplete addresses provided at the time of purchase.

  • Recipient Absence: Ensure that someone is available to receive the order at the specified address. If postal services cannot deliver and the package is taken to a local office, it will need to be collected personally within the set timeframe. If the order is returned to the sender, a new shipping fee will be charged for re-dispatch.

  • Customs Fees: Our products are generally exempt from customs duties. However, if your order is subject to customs fees, we will cover these costs, ensuring that you do not incur additional expenses.

Contact & Support

We are always available to clarify any questions or provide assistance. Contact us through our customer service channels, and we will be happy to help!

Thank you for choosing Your Mix Shop. Your satisfaction is our top priority!

Email: contact@yourmixshop.com